Ota yhteyttä

Free shipping?
Yes, on all purchase over 69 €. Otherwise 6.90€.
What payment methods do you have?
We offer Klarna checkout. You can pay with, card, invoice or from your Klarna account.
How long is delivery time?
Delivery time is within 1-5 days (Posti or DHL) holidays not included. Confirmed orders before 12:00 is shipped the same day.
How is your return works?
You attached the return shipping label on your package and leave it to the nearest postoffice or local servicepoint.
Cost of return?
We offer pre-filled barcode shipping labels for 9.9 € this will been adjust with your refund. You do NOT need to pay anything when you return it to your postoffice or local servicepoint.
If i don not want to use your shipping labels?
No problem at all. You can send it back to us however you want to do it. It is completely up to you. The return adress is the same. If you use your own delivery method, we will NOT charge you the return fee.
When do i got refund?
Within 10 days. You can also put your invoice at hold at Klarna for 30 days, so nu rush...
Can i track my package?
Yes, directly after you place the order you got a order confirmation email with your tracking code and all your information. You can track PostNord orders until Posti takes over and will send you new information. If you choose DHL you can track your delivery all the way to your front door, or until you collect it at your local servicepoint. You get notified with text message or email.
Can i change size?
Yes but we do not have free returns. You just make a refund of your product and make a new order. However, just drop us an email and we will give you a free shipping code for your order, you are welcome 🙂
Can i get a printed adress label?
You can download it here https://toplady.fi/palautukset/We do not have them in print to send with ordinary mail, but you can also send with your own shipping. Our adress is the same.

 

Please have your order number ready, thanks! 🙂

Ota yhteyttä

TopLady – Asiakaspalvelun aukioloajat
Verkkokauppa on avoinna ympäri vuorokaudenLaskutus- ja maksuasiat: +358942599771 / [email protected]

 

Asiakaspalvelu: 753 25 25 54
Sähköposti: [email protected] (vastaamme 24 h sisällä)

Lisätietoja ostoon, maksuun, palautukseen, reklamaatioon ja toimitukseen liittyen

https://toplady.fi/paluu-vaihto.html

Koko-opas
https://toplady.fi/koko-opas.html

Toimitus
https://toplady.fi/toimitus/

Mikäli sinulla on kysyttävää, älä epäröi ottaa yhteyttä Top Ladyn asiakaspalveluun. Vastaamme mielellämme kysymyksiin ja palautteeseen. Jos yhteydenottosi koskee jo tekemääsi tilausta, muistathan liittää mukaan tilausnumerosi.

Rekisterin pitäjä

Rekisterin pitäjä on TopLady Sweden AB Filial i Finland, Yritystunnus: 3010259-3

 

YRITYSTIEDOT

TopLady Sweden AB Filial i Finland
Rådastockvägen 1
435 44 Mölnlycke – SE

ORGANISAATIO

TopLady Sweden AB Filial i Finland
Yritystunnus: 3010259-3

TopLady Sweden AB
Verotunnus: SE556891405401
Yritystunnus: 556891-4054